SHIPPING & RETURNS
Deliveries can be expected within 3-5 working days unless we contact you and make alternative arrangements. Your parcels will be send via DHL Express and will be tracked and signed for.
RETURN & EXCHANGE POLICY
Orders for goods to be delivered may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing. All shipping for returns remains the responsibility of the customer unless the product is substandard. (see below)
Returns and/or exchanges can be arranged for substandard or damaged product, you will need to contact us via email and explain your situation , we will always endeavour to respond to you as quickly as possible and find a mutually agreeable resolution. You can contact us via telephoone, but in order to maintain a written record of the return you will also be asked to put your request in writing.